dear aggregators, ILS vendors, publishers, computer companies, library-equipment companies, and various “cooperatives”:
some good friends in libraryland are having a rough few weeks dealing with you. this makes me unhappy. first off, i appreciate that:
- for the most part you are in this for the benjamins while we are in it for our communities.
- to stay competitive you can’t tailor things down to meet absolutely everyone’s needs.
- you are responsible to your board members who are mostly concerned with #1.
given all of that (and i’m more “appreciative” than some) i still demand an explanation for the abominable customer service, foggy service contracts, condescending sales reps, tech support folks who treat libraries like guinea pigs for a new bug-tracking system, or ridiculous charges for “packages” (mpow has the economist from 8 different sources – it’s a great mag, but, srsly?).
consider this your notice, this will not last much longer. librarians are learning. learning that we can do a lot on our own. learning that it’s worth finding partners how really listen to us. learning that it’s okay to name names and call people out for their craptastic behaviour.
OH! and these librarians? they are moving into upper management (aka: where the buck stops).
so it’s your call really, continue to treat us poorly and then face the inevitable smackdown when i’m running the library. or up your game now, and become a true partner.